|Rethinking and Upgrading Private Signings|
Wednesday, December 29, 2021
Posted by jaygross
We introduced the Private Signings functionality to SCN way back in April 2010. I was excited at the time of launch, but I could have never imagined how popular they would become and how important they would be to our community of collectors. In 2021 alone, we had over 2,400 Signings posted on SCN!!!
While I am excited that we are able to offer this functionality, seeing this many signings get posted by subscribers (and approved by our admins) helped to see that we need to evolve the offering in a few ways. As always, the community's feedback has been super helpful.
Who can offer signings? Promoters...
Up until now, we required members to have a feedback score of 5 or greater to list signings. While it was helpful as an initial bar, it didn't feel like it was the right criteria. So today we are changing the way we will decide who can promote signings.
We are introducing a new privilege available to some subscribers that we call "Promoters". Our Admins are able to assign members as promoters, giving them the ability to submit signings for approval (All Signings will continue to need admin approval).
While we don't charge any additional fees for promoting signings, we are selective for who is able to promote signings on SCN and we now require an interview process where an admin (mostly me) will have a virtual video meeting with new or infrequent promoters. If you would like to sign up for a promoter interview, you can do so here (as shown below).
Enhancements for Managing Signings
We've made some much needed enhancements to help make it easier for our Promoters to manage their signings:
1) Filtering the list of Your Signings
The screen below shows how we have added the ability to filter signings by Active/Past, Approval Status, and by the Player:
2) More options on the detail page
On the detail page for each signing, the promoter will now see a bar at the top with options for:
Signing Detail and Message Board Thread
Agreed upon Transactions in the Trade Manager for that signing
Functionality to send a Private Message to all members that have Trades related to that signing.
3) Ability to change the date of signing
We've learned that the dates of these signings sometimes need to be extended as player's schedules change. It has been challenging for both promoters and our admins to accommodate making these changes when necessary. And it was not always easy for promoters to alert customers when signings were being delayed / rescheduled.
On the detail page, promoters will see a button for signings that are active or were supposed to take place within the past 30 days. Clicking on it will take promoters to the screen below, where we now offer the ability to extend signings for an additional 90 days:
PLEASE NOTE: Changing the date will automatically send a Private Message to alert all members who have a Trade for that signing in the Trade Manager.
4) See all Transaction Details in one place
We have heard that perhaps the most challenging aspect of running a signing is to have all the info about that signing available in one place. It was frustrating for promoters to have to click on each trade to search for who was sending in and what they sent in.
We added a new screen shown below with all the details of all the trades associated with signing including:
What they get
What you get
Feedback you both have left
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